Sales Support Representative

Essential Duties and Responsibilities include the following: 

• Receive inquiries from customers, establish selling price via company pricing policy, prepare and submit tender/ quotation proposals in a timely manner to customer with a high focus on securing the order.
• Follow up on tender/ quote to determine if they will become orders or lost sales. Provide feedback to management and outside sales for further follow-up.
• Develops good relations with distribution to assist them in promoting our products and services.
• Maintains quote, order and backlog files and records per company policies.
• Maintain required department documents such as specifications, price list, customer account list, and any other controlled documents issued on sales.
• Performs accurate and thorough order entry and assures proper contract review has occurred for each order.
• Support receivables department as required to ensure payment terms are adhered per contract.
• Communicate with customers timely to maintain customer satisfaction throughout job.
• Provide liaison between outside sales, manufacturing, and customer by keeping close contact with prospective clients throughout sales cycle.
• Provide manufacturing with a complete and concise order package to ensure all customer requirements will be provided.
• Assists Sales Management in developing forecast reporting and meeting company targets.
• Represents the Sales Department on various high-level projects or work groups.
• Assists Sales Support Manager in maintaining SOPs and Work Instructions.
• Evaluates order entry systems for accuracy and suitability.
• Coordinates with distribution on delivery of material, when needed, for active orders.
• Provides after hour assistance, as required, in support of customer service.
• Perform job functions in accordance with Vallourec USA Corp’s. Standard Operating Procedures.
• Participate in Vallourec USA Corp. Employee training programs as required.
• Fully and actively participate in the corporate QHS&E policies to promote a safe work environment for all employees.
• Comply with Vallourec USA Corp. dress code policy for the high level of visibility at the regional corporate headquarters
• Completes any other duties as assigned by Sales Management staff.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Teamwork – Balances team and individual responsibilities; Contributes to building a positive team spirit.
• Quality – Monitors own work to ensure quality. Looks for ways to improve and promote quality. Meets productivity standards; Strives to increase productivity. Demonstrates accuracy and thoroughness.
• Adaptability/Dependability – Able to deal with frequent change, delays, or unexpected events. Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan. Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Planning/Organizing/Professionalism – Uses time efficiently. Approaches others in a tactful manner; Reacts well under pressure.

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Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must have excellent written, verbal, analytical and interpersonal skills.
• Must be able to handle multiple tasks efficiently and effectively.
• Must be organized, prioritize work load and meet deadlines.
• Must have strong problem solving and decision making skills.
• Ability to speak effectively before individuals, groups of customers, vendors, licensors, or employees of organization.

Education/Experience:

• Bachelor’s Degree in Business Administration, Marketing, Communications or related field is preferred
• Commiserate relevant experience will be considered in lieu of a Bachelor’s Degree

Preferred Skills and Knowledge:

• SAP and ERP system experience

Computer Skills:

• Knowledge of MS Office products, i.e. Word and Excel.  Advanced organizational skills to allow for the easy retrieval of files and documents.

Supervisory Responsibilities:

• This job has no supervisory responsibilities.

Accommodations will be made available for eligible job seekers
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Tagged as: Sales Support Representative