Sales Manager, Conference Centre

COMPANY OVERVIEW:

The Globe and Mail is a national icon and one of Canada’s most recognized media brands. We proudly serve as a trusted destination for Canadians seeking the highest caliber of journalism, and we’ve garnered international acclaim for our data visualization, design, and creative storytelling.

We are committed to fostering diversity and inclusivity by reflecting all Canadians in both the stories that we tell and the composition of our workforce. We are proud partners with organizations like Indigenous Works, Pride at Work, the Canadian Centre for Diversity and Inclusion, and we are a signatory of the BlackNorth Initiative. Recognizing the importance of work-life balance, we offer flexible work arrangements and support programs. We also invest in our employees’ growth through training and mentorship opportunities, enabling you to expand your skills and embrace new challenges.

No matter your position at The Globe, you’ll be an integral part of an organization dedicated to making a positive difference in Canada. Join us.

POSITION OVERVIEW:

The Globe and Mail Centre is looking for a dynamic and driven candidate to join the event centre team. This acclaimed new events venue services a wide range of corporate, private and Globe-produced events for up to 400 guests. The event centre is a fast-paced, team-based environment in the premium hospitality sector. The successful candidate will have an entrepreneurial drive, a passion for events, and a meticulous attention to detail.
 
The Sales Manager plays a critical role securing event rental business through the development and implementation of sales strategies in order to meet revenue and profit targets.
 
Reporting to the Managing Director, the Sales Manager works a flexible schedule including evenings and weekends. This is a full time position.
 
RESPONSIBILITIES: 

• Designing and executing client prospecting and sales strategies in order to increase qualified prospects, develop and steward client accounts, deliver high standards of customer service, guide potential clients on available services, and secure, analyze and increase profits on venue bookings.
• Leading and implementing client development initiatives such as trade show, networking, client appreciation events, as well as other strategies to target qualified prospects for customer segments.
• Managing, creating and distributing sales-focused materials to support all segments of business, including web and social media content, event video/photography, sales guides and on-site displays.
• Delivering an excellent standard of sales administration, preparing a high volume of event quotations, contracts and invoices, and maintaining complete accuracy in a CRM system. Following and improving department sales and administrative protocols, systems, calendars and databases.
• Working closely with team members to strengthen products and services, communication, partnerships, operating procedures, client stewardship, business reporting, and troubleshooting client issues.
• Managing support staff including student placements, with task assignment to ensure conformance with department objectives and goals.
• Supervising, directing, and coordinating the activities of personnel, subcontractors and vendors as required.
• Attending meetings and events as a representative of The Globe and Mail.
• Other duties as assigned.

QUALIFICATIONS:

• You’re passionate about events. You’re on a career path in events management and hospitality services. You have many years of experience in high volume event venue in a client facing role.
• You thrive in a sales driven role and have a solid track record of achieving revenue and profit targets, relying on your crafted negotiating skills.
• You’re a customer service expert who can inspire and excite clients. You know how to help them bring their vision to life at the venue, and can rely on many years of experience to help them use the venue in innovative ways.
• You’ve got a track record as an entrepreneurial go-getter, bringing new products and services to fruition. When you start something, you get it done!
• You thrive in a fast-paced environment, and enjoy juggling multiple priorities.
• You’ve got meticulous accuracy and attention to detail. You’ve got great systems for managing tasks and projects, and can ensure short customer response times.
• You’ve got excellent administrative and computer skills including Microsoft Office Suite; experience with CRM, database and calendar systems, floor plans/event design as well as social media platforms.
• You have experience with financial and business administration, having created quotations, contracts, invoices, tracked payments and been responsible for tasks requiring precise accuracy.
• You’re great at trouble-shooting problems under pressure and implementing quick solutions in changing environments.
• You’ve got the ability to connect with clients, colleagues and stakeholders to establish positive and productive ongoing relationships.
• You have a willingness to work flexible hours consistent with event industry demands.

WHY CHOOSE THE GLOBE:

The Globe’s mission is to deliver essential content – news, information, analysis and insights – for aspiring individuals and strong communities.  The Globe is committed to providing a respectful and inclusive workplace that upholds our values of integrity, collaboration, innovation and accountability. 

As Canada’s most respected media brand The Globe is dedicated to making a difference to Canada and you can make a difference by working with us.

WE OFFER:

• Competitive compensation to ensure we hire, retain and reward team members
• Hybrid work environment that promotes work-life balance
• Generous vacation and flexible work arrangements
• Parental leave top-up
• Competitive health and dental benefits
• Defined Benefit pension plan
• Annual wellness subsidy
• On-site chiropractor and registered massage therapist
• Employee and family assistance program
• Free digital subscription to globeandmail.com and 40% off other Globe products
• Education assistance for external training courses
  

SUPPORTING YOUR GROWTH:

• We are committed to creating equitable opportunities for all employees, to enable everyone to reach their full potential. This commitment is embedded in our strategic plan and core values.
• There are lateral and upward advancement opportunities for rewarding and developing careers.
• We believe in mentorship and collaborative peer-to-peer learning and have both formal and informal programs in place to encourage knowledge-sharing.
• We support continuing education and provide both internal and external opportunities for training and development.

VACCINATION POLICY:  

All offers of employment with The Globe and Mail are conditional upon the candidate being Fully Vaccinated. To be Fully Vaccinated is defined as someone who has received the full series of a vaccine or a combination of vaccines accepted by the Government of Canada (currently Pfizer, Moderna, AstraZeneca, Janssen) and has received the last dose at least 14 days prior to their start date. To prove they are Fully Vaccinated, all new hires will be required to provide evidence by emailing a copy of their vaccine dose administration receipt(s) to Human Resources prior to their start date. Those seeking exemption based on one or more of the protected grounds in the Human Rights Code will need to provide their request for accommodation to Human Resources for approval.  If the accommodation request is not approved and the candidate is not Fully Vaccinated, any offer of employment will be revoked.     

THE GLOBE AND MAIL IS DEDICATED TO DIVERSITY AND INCLUSION IN THE WORKPLACE 

The Globe and Mail is committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported. We believe this strengthens our business and our journalism. We welcome and encourage applications from individuals from all groups, regardless of race, ethnicity, culture, gender, sexual orientation, religion, socio-economic status, age, and physical ability. As required by the Federal Contractors Program, The Globe also tracks the proportion of staff in the four Employment Equity categories (Women, Aboriginal Peoples, Persons with Disabilities, and Members of Visible Minorities) to ensure we are reflecting the areas in which we work.          

The Globe and Mail offers accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview, please advise us if you require an accommodation.