Director, Sales Operations

Description & Requirements

About Maximus

At Maximus, we share an authentic desire to do something meaningful to help others succeed. We apply our deep operational expertise, technology innovation, and digitally enabled citizen engagement in new ways and help governments solve complex problems.

Maximus has been reinventing the way government agencies engage with citizens and are sought out by governments to solve complex problems by supporting various Healthcare Administration, Employment and Citizen service programs worldwide in the United States, Australia, Saudi Arabia, Singapore, South Korea and the United Kingdom.

Our mission is t o affect fundamental change in the lives of every individual with whom we engage and at every touchpoint. But ultimately, what we do is improve people’s lives. And that is a testament to the ingenuity, commitment, and compassion everyone brings to their role at Maximus and their dedication to connecting citizens with the services they need from Government agencies.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process

Department Summary

The Business Development, Sales and Marketing organization operates across Canada, building trusted business relationships with decision-makers at all levels of government. Our mission is to expand Maximus Canada business with our current government clients and grow the business with new clients. Working within a Business to Government (B2G) model, we develop awareness and interest with our target audience of government policy leaders, match our business offerings to the needs of our current and prospective clients, build trust with key stakeholders at meetings and events, and participate in complex and multi-step government procurement processes.

Position Summary

As a Director, Sales Operations you will be responsible for working closely with the Business Development team to provide stronger analytical capabilities and process improvement to help grow revenue from our existing and new accounts. In this role, you will streamline our sales processes, optimize performance, and provide strategic support to our sales organization. You will work closely with National Leader of Business Development and Growth as well as cross-functional teams to drive efficiency and enable our sales professionals to achieve their targets.

Your typical week at Maximus

• Sales Process Optimization: Analyze and enhance sales processes to improve efficiency and effectiveness, ensuring alignment with business objectives.
• Data Analysis & Reporting: Collect, analyze, and interpret sales data to identify trends, performance metrics, and opportunities for improvement. Develop comprehensive reports and dashboards for sales leadership
• Sales Forecasting: Utilize statistical models and predictive analytics to develop accurate sales forecasts, helping to inform resource allocation and strategic planning
• CRM Administration: Oversee the management of the Customer Relationship Management (CRM) system, ensuring data accuracy and effective utilization by the sales team.
• Collaboration: Work closely with marketing, finance, and product teams to support lead generation efforts and ensure alignment on sales initiatives.
• Performance Analysis: Monitor sales performance metrics and provide actionable insights to drive continuous improvement.
• Budget Management: Assist in the preparation and management of the sales budget, tracking expenses and ROI on sales initiatives.
• Project Management: Lead special projects related to sales operations, including system upgrades and process improvements.

What you offer us

Knowledge, Skills and Abilities

• Ability to identify gaps and optimization opportunities across our business development processes and data driven insights to then define and drive improvement opportunities
• Drive productivity and efficiency improvements across the Business Development and operations teams in order to ultimately deliver on organization-wide revenue growth.
• Drive improvements for the Business Development team to be more effective and efficient through improved sales operations (process and workflow) improvements
• Able to represent Maximus confidently and professionally in competitive procurement processes, quickly building a rapport with clients, potential clients, and team members.
• Proven ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
• Maintains knowledge of Maximus Canada and the broader Maximus business areas.
• Strong relationship-building skills
• Ability to work independently and as part of a team
• Strong proficiency with Microsoft Office365 suite
• Strong communication skills, both written and verbal.

Education and Experience

• Bachelor’s degree in Business Administration, Marketing, or equivalent combination of education and experience
• 8+ years in sales operations, sales management, or related field, preferably supporting Public Sector / Government verticals
• Proficiency in CRM software (e.g., Salesforce), Excel, and data analysis tools (Power BI). Experience with sales analytics tools is a plus
• Strong analytical mindset and capabilities with the ability to interpret data and make data-driven recommendations / decisions
• Strong understanding of public sector procurement and procurement processes

Other

• Must be able to pass a Criminal Record Check

What we offer you

We value your work, which enables us to continuously raise the bar on how we can best serve citizens worldwide. Maximus Canada offers the following:

• Competitive market-based salaries
• Comprehensive employer-paid benefits
• Generous paid time off
• Group Retirement Savings Plan
• Hybrid and remote work environments in Canada
• Annual paid bonus based on overall company performance
• Employee appreciation events

Maximus Global Core Values

• Accountability – Accepting responsibility to solve problems and rise to each challenge
• Collaboration – Partnering to instill trust and working as one
• Compassion – Empowering humanity by applying empathy and insight to every interaction
• Customer Focus – Cultivating an authentic desire to help others succeed
• Innovation – Embracing change and championing new ways forward
• Respect – Valuing the work we do, who we do it with, and the people we serve

We will be accepting applications until 11:59 PM on October 24, 2024.

Please note that while all applications are appreciated, only those candidates selected for an interview will be contacted. (No Agencies, Please)

EEO Statement
Maximus is passionate about our employees and place their well-being at the center of our people strategy. We are committed and proud to build a workforce that reflects the communities we serve. We value diversity, equity and inclusion and invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, ethnic and cultural origins, sexual orientations, veterans and gender identities recognizing that this is paramount for the growth and success of our organization.
Accomodations will be made available for eligible job seekers

Tagged as: Director, Sales Operations