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Desktop Support Technician
Location: Dakota Dunes, SD (On-Site)
Shift: Monday-Friday 8:00 am – 5:00 pm
Job Schedule: Full-Time
Company: PREMIER Bankcard
About the Role
Responsible for supporting the timely process through which end user issues and/or system problems are controlled. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Administers and/or maintains specified systems. Supports and maintains user account information including rights, security and systems groups.
Job Duties and Responsibilities
- Responsible for supporting the timely process through which end user issues and/or system problems are controlled.
- Respond to network or system problems.
- Contact appropriate support resources when necessary.
- Support telephones, including cellular devices.
- Support hand-held, mobile devices.
- Test and install new PC applications.
- Records and tracks completion of Help Desk tickets for sake of workload, performance and quality tracking.
- Assists with Technology projects, including the installation and repair of computers.
- Move and install new PCs.
- Provide technical assistance to repair PCs.
- Assist in special projects such as department moves and setting up new locations.
- Administer and/or maintain specified systems.
- Add user accounts and set appropriate security access levels to various internal systems.
- Disable user accounts and restrict access as needed.
- Coordinate all current and future applications through the Microsoft Windows system.
- Administer, monitor and maintain corporate desktop.
Skills and Qualifications
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Combination of education/experience that would enable incumbent to meet essential functions and required competencies of the position.
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Possesses knowledge of commonly used concepts, practices, and procedures within the particular field.
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Desired professional certifications include; CompTIA A+, CompTIA Network+, CompTIA Security+, or related Office 365, or Microsoft OS administration certifications.
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Strong written and verbal communication skills.
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Possess a strong understanding of Windows 10 and Office 365.
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Prior experience in supporting financial services applications is preferred, but not required.
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Strong troubleshooting skills and the ability to respond in a fast-paced environment.
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Conduct tasks in a manner that complies with all consumer protection regulations and treats consumers fairly.
Competitive Benefits Package
- Full medical benefits when working 20+ hours per week.
- Traditional and High Deductible health plan options available.
- FREE dental and vision coverage.
- Generous Paid Time Off plans.
- 401(k) – dollar-for-dollar match up to 5% of total compensation.
- Special discounts and offers for events at the Denny Sanford PREMIER Center.
- PREMIER Wellness Program.
- Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year!
- Fun Employee Parties!
Our Culture
- Emphasis on personal success, respect, health, wellness, fun and giving back.
- Employees are rewarded, valued, and celebrated for hard work.
- Various Career advancement opportunities and growth.
- Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more!
Accommodations will be made available for eligible job seekers
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