Client Consultant III

Your Moneris Career – The Opportunity

Moneris was created as a joint investment between RBC and BMO Bank of Montreal (including Harris Bank) in December 2000. By maintaining the tradition of security and strength of our parent banks, today we are Canada’s #1 payment processor, and one of North America’s largest.

Reporting to the Manager, Client Consultants, you mandate is to maintain the relationship with clients to provide sales engineering, integration, and certification support for Moneris clients, including project management of integration projects.

Location: You will be based in our Montreal office and will work in a hybrid model.

Reporting Relationship: You will report to the Manager, Client Consultants.

Your Moneris Career – What you’ll do

• Design and deliver high-quality client solutions throughout the complete client life cycle

• Support integration activities managing through to deployment independently or in-collaboration with technical integration SMEs.

• Manage routine and complex integration projects with limited or no support, escalating to senior resources or manager only when needed. 

• Work with business groups, project teams and available data to understand and document our challenges and desired outcomes

• Solve complex integration problems through investigation with solution developer, certification team & technology partners or other methods.

• Execute a variety of documented and ad-hoc solution options independently. For more complex application issues, supports in identifying problems and actively assists in resolution

• Collaborate with SME resources as well as other product and business groups to define, document, and implement complex client integration solutions 

• Provides detailed pre-sales and post-integration consultation and API integration support to ISVs, merchants and/or their contracted solution providers and developers.

• Manages multiple client integration projects independently, acting as a SME in sales engineering, integration, and certification support for clients

Your Moneris Career – What you bring

• Bachelor’s degree required; or equivalent work experience

• More than 3 years of proven experience working in in IT/ project management on large-scale enterprise initiatives ie government; banks; etc.

• PMP designation may be considered an asset

• Experience and knowledge with EMV a strong asset

• Previous experience in the payment industry a strong asset

• Bilingual French a strong plus

Your Moneris Career – What you get

• Learning & development programs and resources including unlimited free access to Coursera and an Educational Assistance Program

• Holistic approach to your well-being, with an Employee Assistance Program for you and your family, access to 24/7 virtual health care, wellness events and a supportive workplace culture

• A workplace committed to investing in Diversity, Equity and Inclusion (DEI) through various initiatives including, employee inclusion groups (EIGs), mentorship, DEI learning and workshops, educational events, and various resources including an internal DEI website and newsletter

• Company-wide paid year-end closure & personal time off (including religious, personal, and volunteer days)

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers

Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.

Accomodations will be made available for eligible job seekers

Tagged as: Client Consultant III